Refund policy

Damaged or lost shipments

If a parcel arrives damaged, or tracking shows no movement for seven days, contact us within seven days with your order reference and photographs where relevant. We will open a carrier claim and reship or refund.

Incorrect items

If you receive a product or size different from your order, contact us within seven days. We will send the correct item and arrange return of the incorrect one at our cost.

Change of mind

Because peptides are temperature-sensitive materials that cannot be restocked once shipped, we cannot accept returns for change of mind. Orders not yet dispatched can be cancelled for a full refund.

Quality concerns

If you believe a lot does not match its certificate of analysis, contact us with the lot number and your observations. We will review with the manufacturer and, where a defect is confirmed, replace or refund the affected vials.

How refunds are paid

Refunds are returned by Interac e-Transfer to the sending account within five business days of approval.